TikTok has no shopping cart? 7 solutions you need to know!

Can’t add products or make purchases, affecting your revenue or shopping experience? In this article, we’ll explore 7 common reasons why your TikTok shopping cart isn’t showing and provide detailed solutions to help restore its functionality!

What is the TikTok Shopping Cart?

The TikTok shopping cart is a useful feature for both buyers and sellers. Its functionality is similar to shopping carts on other e-commerce platforms.

• For Buyers:

  • Save your favorite products by clicking the “Add to Cart” button on the product page.
  • Adjust the quantity of products.
  • Purchase and pay for multiple products at once.
  • Save time and minimize errors during shopping.

• For Sellers:

  • Track the products that buyers have added to their cart.
  • Recommend related products based on what buyers have added to their cart.
  • Increase conversion rates and revenue.

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How to Access the TikTok Shopping Cart

If the TikTok shopping cart is not displayed, first check whether you are accessing it correctly. Below are the steps to access the TikTok shopping cart:

Method 1: Access from the Product Page

One of the simplest ways to open the TikTok shopping cart is by accessing it directly from the product page. Follow these steps:

1. Select a product page.
2. Tap the “Add to Cart” button at the bottom left corner of the screen.
3. Click the shopping cart icon at the top right corner of the screen to view your cart.

Method 2: Access from Your Profile

If the shopping cart is not visible on the homepage, try accessing it from your profile using these steps:

1. Go to your TikTok profile.
2. Tap the three-line menu at the top right corner of the screen.
3. Select “Settings and Privacy.”
4. Tap “My Orders.”
5. The “Order Center” interface will appear.
6. Click the shopping cart icon at the top right corner of the screen to view all the products in your cart.

Reasons and Solutions for TikTok Shopping Cart Not Showing

Although TikTok Shop has been operating for nearly three years in Vietnam, there are still instances where the shopping cart does not appear, making it difficult for users to buy or sell products. What causes this issue, and how can it be resolved? Let’s explore the details below:

For Sellers

If you are a seller and your TikTok shopping cart is not displayed, this could affect your revenue. Here are five common reasons for this issue and effective solutions to fix it immediately!

#1. TikTok Shop Account Not Registered

This is the most common reason why sellers do not see the shopping cart on TikTok. To sell on TikTok Shop, sellers must register an account and have it approved by TikTok.

Solution:

If you already have a TikTok account but have not registered on TikTok Shop, follow these steps:

1. Visit the TikTok Shop registration link: https://seller-vn.TikTok.com/
2. Choose Log in with TikTok Account.
3. Log into your TikTok account (you may scan a QR code) and authorize TikTok Shop to access your account.
4. Enter your email address or phone number and input the verification code.

>>>Read more:Quick Guide to Registering for TikTok Shop in Just 3 Steps!

#2. Account is Pending Approval

If your TikTok Shop account has not been approved, your store will not display a shopping cart.

Solution:

Check whether your TikTok Shop account status is “Pending Approval” or “Approved” by following these steps:

1. Open the TikTok app.
2. Go to Me.
3. Tap Settings and Privacy.
4. Select TikTok Shop and check your account status.

#3. TikTok Account is Set to Private

A private TikTok account only allows followers to view content. If a seller’s account is in private mode, the TikTok shopping cart will not appear.

Solution:

To switch your account to public, follow these steps:

1. Open the TikTok app.
2. Go to Me.
3. Tap Settings and Privacy.
4. Select Privacy.
5. Turn off Private Account mode.

#4. TikTok System Error

In some cases, TikTok’s server issues may cause the shopping cart to disappear from sellers’ accounts.

Solution:

If this happens, try the following:

• Update the TikTok app to the latest version.
• Contact TikTok Support for assistance.

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For Buyers

Buyers may not see the TikTok shopping cart due to account issues, settings, or platform restrictions. Below are quick solutions for each possible cause!

#1. Account Holder is Under 18

According to TikTok Shop regulations, users must be 18 years or older to make purchases or sales on the platform. If the account holder does not meet the age requirement, the shopping cart feature will not be displayed.

Solution:

If you entered the wrong birthdate when registering your TikTok account, you can correct it by:

1. Opening the TikTok app and selecting Me.
2. Tapping the three-line menu at the top right corner.
3. Going to Settings and Privacy.
4. Selecting Account.
5. Checking User Information to confirm your age. If incorrect, adjust it accordingly.

#2. Outdated TikTok App Version

If you are using an outdated version of TikTok, the shopping cart feature may not be available.

Solution:

Update TikTok to the latest version by:

• Visiting the App Store (for iOS) or Google Play (for Android).
• Downloading and installing the latest update.

#3. TikTok App Error

If TikTok experiences a technical issue, it may disrupt TikTok Shop functions, causing the cart to disappear or not display all added products. Check your internet connection and login status to rule out user-side issues.

Solution:

• Restart the TikTok app.
• Connect to a stable network.
• Uninstall and reinstall TikTok.
• Contact TikTok Support for assistance.

Other Common Issues on TikTok Shop

TikTok Shop has gained immense popularity among buyers and sellers, but some users encounter these common issues:

#1. TikTok Shop Not Showing Products

>>>Read more: How to List Products on TikTok Shop in 5 Simple Steps!

#2. TikTok Shop Account Deactivated

There are several reasons why a TikTok Shop account may be deactivated, disrupting business operations:

• Policy violations.
• Unapproved products.
• Irrelevant content promotion.
• Technical errors.

How to Fix It:

Follow these three steps to restore your account:

1. Check and identify the reason for deactivation in TikTok’s notifications.
2. Submit required documents or adjust content if your TikTok Shop account was deactivated due to policy violations.
3. Contact TikTok Shop Support if you’re unable to resolve the issue on your own.

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Conclusion

If your TikTok shopping cart disappears, it can be inconvenient, but with the solutions above, you can quickly restore it and continue shopping or selling smoothly.

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