Recover deactivated TikTok Shop account in just 3 steps!

There are numerous reasons why your TikTok Shop account may be deactivated, leading to business disruptions. So how can you identify the cause and resolve the issue? This article outlines three essential steps to help you quickly restore your TikTok Shop account.

Why Is Your TikTok Shop Account Deactivated?

Issues with a TikTok Shop account can arise from various subjective reasons, such as violating product promotion policies, breaking TikTok’s sales regulations, needing to update or correct account information, or even technical errors. Below are the common reasons why TikTok Shop accounts get suspended:

Policy Violations

TikTok Shop has strict guidelines regarding prohibited products, including weapons, hazardous and dangerous items, animal-related products, and items that compromise security and privacy. If you violate any of these policies, there is a high chance your TikTok Shop account will be suspended.

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Unapproved Products

In addition to banned products, TikTok Shop also has specific restrictions on certain products that require approval. If you fail to provide the necessary licenses (such as documents, certifications, product testing reports, product images, and other related paperwork), your TikTok Shop account may be deactivated. Below is a list of products that require approval:

Restricted Products:

• Dietary supplements
• Infant formula & nutritional products
• Food & beverages
• Beauty and personal care products

Products for invited sellers only:

• Approved books
• Jewelry & accessories
• SIM cards
• Fresh & frozen food
• Motorcycles
• Contact lenses

Important Notes:

• TikTok Shop may conduct random account reviews at any time to ensure compliance. If additional documents are required, TikTok Shop will notify the account holder.
• If any violations are detected, your TikTok Shop account may be deactivated, suspended, or even permanently deleted.

Promoting Irrelevant Content

When creating content and selling on TikTok Shop, content creators and business owners should avoid the following issues:

• The listed product does not match the one promoted in the video/livestream.
• The content only encourages users to purchase without showcasing the product or including a direct link.
• Multiple products are shown in the video/livestream, but not all listed products are mentioned or linked.

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Technical Errors

Sometimes, a TikTok Shop account suspension may be due to technical errors. These glitches can mistakenly flag your account for violations, leading to deactivation. In such cases, try logging in again to see if it’s a temporary issue. If the problem persists, contact TikTok Shop support or relevant TikTok Shop agencies for the quickest assistance.

Steps to Restore a Deactivated TikTok Shop Account

Step 1: Check & Identify the Cause

When your account is deactivated, TikTok Shop will send a notification explaining the reason for the suspension. Review this message to determine whether your account has been temporarily or permanently locked. Compare your situation with TikTok’s policies regarding prohibited products, restricted products, content promotion guidelines, and TikTok Shop live streaming regulations.

Step 2: Submit Additional Documents & Make Necessary Adjustments

After identifying the cause, check if you need to submit additional documentation. If required, promptly provide the necessary papers to reactivate your account. If your suspension is due to content promotion violations, make the necessary adjustments based on TikTok’s guidelines.

Step 3: Contact TikTok Shop Support

If you are unable to resolve the issue on your own, contact TikTok Shop’s support team for timely assistance. Here are some ways to get in touch:

Email Support:

• For general account issues: support@tiktok.com
• For TikTok Shop-related issues: business-servicesupport@tiktok.com

TikTok Shop Seller Center:

You can submit a support ticket in 3 simple steps:

1. Go to the TikTok Shop Seller Center
2. Click on Help Center in the lower-left corner
3. Select “My Support Requests” and submit a ticket

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Conclusion

Having your TikTok Shop account deactivated can cause major disruptions to your business. Therefore, identifying the cause and quickly restoring access is crucial to minimizing business interruptions.

This guide has outlined three simple steps to help you recover your TikTok Shop account efficiently. Understanding TikTok’s policies will also help you avoid future issues and maximize your store’s revenue.

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