Unable to livestream on Facebook: Causes and quick fixes

Livestreaming on Facebook is an important tool that helps online store owners and content creators connect with customers, increase revenue, and build their personal brand. Therefore, being unable to livestream on Facebook can disrupt business operations, affect the viewer’s experience, and impact sales. The article below will help you understand the reasons why you can’t livestream on Facebook and how to fix it quickly.

1. Reasons why you can’t livestream on Facebook

There are many reasons why you can’t livestream on Facebook, which could stem from issues with your account or technical factors. Specifically:

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Unstable Network Connection

A weak or unstable internet connection is the number one reason why you can’t start or maintain a continuous livestream. This often leads to blurry images, lagging, or complete disconnection, and the livestream will be automatically stopped.

Facebook Account Restrictions

This is also a common reason for not being able to livestream on Facebook. Your account may have restrictions on livestreaming due to violations of Facebook’s community guidelines, such as posting inappropriate content or being reported by other users.

Additionally, you can only use the livestream feature if your account was created at least 60 days ago. Your page or profile must have at least 100 followers. If these conditions are not met, you will not be able to stream or interact with others on the platform.

Exceeding the Allowable Number of Simultaneous Livestreams

If there are too many live streams running at the same time, you will not be able to connect to the livestream feature. For personal profiles, you can only have 2 live streams running simultaneously. For Fanpages, you can stream 5 live streams at once.

To start a new livestream, make sure to end one of the ongoing streams first.

Incompatible Devices or Technical Errors

The devices used in the livestream, such as computers, phones, and webcams, may have issues like full memory, low battery, outdated livestreaming software, or incorrect microphone or camera configurations.

Facebook App Issues

This is a bug where you can only wait for Facebook to fix the error before starting the livestream again. This error typically appears after a new version update, where Facebook may close or block access to livestreaming on your personal page or fanpage.

Violation of Livestream Regulations in Your Region

In some countries, livestreaming sales or interacting with the community may be tightly regulated. This may result in restrictions or prevent you from livestreaming.

Understanding the reasons why you can’t livestream on Facebook will help you quickly identify the issue and find a timely solution.

2. How to Fix Facebook Livestreaming Issues?

Depending on the diagnosis of why you’re unable to livestream on Facebook, you can apply some quick and effective troubleshooting methods below:

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Check Network Connection

• Ensure that the device you’re using for livestreaming, such as your computer or phone, is connected to a stable mobile data or Wi-Fi network.
• Restart your modem or switch to another Wi-Fi network.
• Avoid performing multiple tasks on your device while livestreaming, such as playing games, downloading videos, or installing apps.

Ensure Account Stability and No Restrictions

• Visit Facebook’s Help Center to check if your account has any livestreaming restrictions.
• If your account has been reported or violates policies, submit an appeal to restore your livestreaming privileges.
• For a fanpage or group, ensure that you have the necessary admin rights to use the livestream feature.

Update Device and App

• Check your device’s storage and free up space if needed.
• Update the Facebook app to the latest version from the app store.
• Ensure that your device’s operating system is up to date.

Check and Grant Device Access

• Go to the settings on your phone or computer to grant camera and microphone access to the Facebook app.
• Make sure external devices like webcams and microphones are working properly.

Contact Facebook Support

If you have followed the above troubleshooting steps but are still unable to fix the livestream issue, you can access the Help Center or report an issue through the “Report a Problem” option to receive further assistance from Facebook’s support team.

3. Some Tips to Avoid Livestreaming Issues on Facebook

To prevent livestreaming issues on Facebook that may impact your sales and marketing activities, keep the following tips in mind:

• Prepare in Advance: Check the network, equipment (camera, microphone), battery, and test your livestream before going live. This is especially important for large sales livestream events (mega live).
• Update Your App Regularly: Always update the Facebook app and your device’s operating system to ensure you’re using the latest version and reduce the likelihood of errors.
• Follow Facebook’s Policies: Avoid violating community guidelines to prevent restrictions on your livestreaming privileges.
• Plan for Contingencies: Have a clear livestream sales script ready, and prepare backup content in case issues arise during the broadcast.
• Use Support Tools: Consider using livestreaming tools like OBS, StreamYard, or dedicated equipment to enhance the quality of your livestream.

We hope these detailed tips on troubleshooting Facebook livestream issues help you quickly and effectively resolve any problems. Good luck!

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