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Summary of reasons why advertising accounts are disabled on Facebook

HT Vũ Ngọc 12 Jan, 2025 Facebook Marketing
An advertising account being disabled is a common error that frequently occurs on Facebook. This not only wastes your time trying to recover the account but also affects your advertising campaigns. So, what are the causes that lead to account deactivation? In this article, we will help you answer this question.

I. What is a disabled advertising account?

A disabled advertising account is when the account is unable to perform any advertising activities and is at risk of being permanently banned. However, you may still be able to use it if Facebook opens and reviews your account and finds it to be clean.

See more products: Buy advertising accounts

A disabled advertising account is when the account is unable to run advertising activities.

II. Reasons for Facebook Advertising Account Deactivation

A Facebook advertising account can be deactivated for several reasons. To resolve this issue, you must first understand the cause of the deactivation. Below are some common reasons for account deactivation:

1. Account-related Issues

These are the basic causes that users often encounter:

  • You open a new account for advertising, but when the money runs out on the card, the account gets deactivated because Facebook assumes that the account is no longer active.
  • Running ads infrequently can also lead to deactivation.
  • The Facebook account lacks credibility, hasn’t provided sufficient personal information, but has set up a payment method.

2.Unclear Payment Method Setup

  • Your account balance is insufficient for the required budget, causing the advertising account to be flagged.
  • Using discount codes that are not from legitimate sources while running ads.
  • Accidentally using the same card number as a previous account that was flagged for fraud or payment issues.

See more products: Buy advertising accounts

Unclear payment methods can lead to the deactivation of the advertising account.

3. Using PayPal for Payment

In Vietnam, Facebook has blocked PayPal payments because this payment method has too many loopholes, leading to a high incidence of advertisers avoiding paying for ads.

4. Running Dirty Customer Lists

Dirty customer lists can lead to the deactivation of the advertising account, which can be categorized into two types:

  • Using UID customer lists: This type of customer list has been banned by Facebook since 2015. If you continue to violate this policy, your account will not be overlooked by the platform.
  • Using customer lists with unclear origins: If the list does not come from legitimate Facebook users, it will be blocked as you’re running an unreliable customer list.

5. Engaging in Spammy Behavior

Spam occurs when you perform too many activities in a short period, such as posting repetitive comments, sending too many messages with the same content, or joining numerous groups at once. The repetition of these actions can lead to spamming of your personal account, and if your personal account is the admin of the advertising account, the ad account will also be deactivated.

Spam on the account can lead to the deactivation of the admin’s account for the advertising account.

6. Facebook Personal Account Locked

The following situations can cause your personal Facebook account to be locked, which will negatively impact your advertising account:

  • The Facebook account was created but not used regularly, with low engagement and trustworthiness.
  • Using one Facebook account to comment excessively with the same content can lead to the personal account being locked, which will then cause the advertising account to be deactivated.
  • Logging in to multiple accounts using the same device (computer, phone, laptop, etc.) can also lead to the deactivation of the advertising account.

7. Ad Content Violating Facebook’s Policies

The reasons for receiving the notification “Your ad account has violated Facebook’s policies” include:

  • Use of offensive or inappropriate language, which makes the content of the ad low quality and may even lead to a ban on advertising. Some common banned terms include alcohol, tobacco, sensitive body parts, weight loss, and weight gain.
  • The ad targeting and the ad content are unrelated.
  • The ad image includes close-up shots of sensitive body parts, inappropriate exposure, or disrespectful content.
Accounts may be banned from advertising if they violate Facebook policies

8. Changing the payment card during an active campaign

When you change your payment card, Facebook may interpret this as the previous account being inactive, causing your ads to temporarily stop. If Facebook asks you for verification, it means your ad account has been disabled.

9. Ad content reported too many times

If most of your ads are reported under the same ad account, it’s an indication that your ad account may soon be disabled. A high number of reports suggests that your ads are violating Facebook’s guidelines or are not appropriate for the community.

10. Account blocked without reason

In reality, sometimes Facebook will randomly conduct a sweep of Vietnamese IP accounts. In such cases, regardless of how much money you’ve spent on ads or how long the account has been active, Facebook may still deactivate it.

For example, on October 23, 2021, many Facebook accounts in Vietnam received a notification stating that Facebook detected unusual activity on their accounts and would proceed to block them

11. Facebook Checkpoint

This error typically appears on personal Facebook accounts, but if this account is the admin of your advertising account, it can cause significant issues. The error may occur due to the following reasons:

  • Sending multiple friend requests, joining many groups, or commenting excessively on posts with the same content within the same day.
  • The account has not provided sufficient information as required by Facebook, leading to a low credibility level.

12. Not running ads for 60 days

A period of 60 days without running ads is quite long. During this time, Facebook assumes that the account is no longer in use or doesn’t need advertising, so it may block the account. This is a common mistake made by many users.

Not running ads for 60 days will lead Facebook to assume that the account is no longer in use.

When your advertising account is disabled, it means your ads will also be paused. So, apart from the above reasons, what other factors could cause your Facebook ads to be ineffective? Let’s explore further!

III. How to Recover a Disabled Advertising Account

As mentioned in the previous section, with the causes outlined, you can easily answer the question “Why is my advertising account disabled?” The next step is to find a solution and resolve the issue. Below are some simple and easy-to-follow ways to recover your account that you, as a self-taught Facebook advertiser, should know to use when facing such situations.

1. Appeal the Disabled Advertising Account

To successfully appeal and save costs, you should review whether your account complies with Facebook’s advertising guidelines. If, after reviewing, you don’t find any issues, proceed with the appeal. You just need to follow these simple steps:

Step 1: Click on the link that you received from Facebook: https://www.facebook.com/accountquality/.
Step 2: Fill in the required information.
Step 3: Take a picture of your ID document as requested by Facebook.
Step 4: Write a brief description of the issue you’re facing, explaining to Facebook that there was a mistake and you would like to request a review.
Step 5: Submit your request and wait for the result.

2. In Case You Can’t Find the Appeal Link

If you didn’t receive the appeal link, follow these steps:
  • Step 1: Click on this link: https://business.facebook.com/business/help.
  • Step 2: Go to the “Contact Us” section.
  • Step 3: Describe the issue you’re facing and request that Facebook reviews and unlocks your account.
  • Step 4: Submit the information and wait for the result.

3. Having a Backup Facebook Ad Account

You should not rely on just one account; having a backup plan is crucial in case of unexpected issues. If your main account gets banned, you can use a backup account to run ads in the future. To create backup ad accounts, you can use the following methods:
  • Use a family member’s account: Facebook allows one ad account to have one review account and two management accounts. You can take advantage of this feature and borrow a trusted family member’s account to create an additional account.
  • Buy via, clone accounts: Buying via or clone accounts is also an effective option. If you can’t borrow an account, you can buy a Facebook account. However, be cautious when purchasing via accounts; not all of them are trustworthy. Choose those with a high credibility level and engagement to ensure the effectiveness of your ads.

4. Rent an Ad Account

If you don’t need to advertise frequently and don’t want to dive deep into this process, you can rent an ad account. Many accounts offer PR services for different products. You just need to provide the content, make the payment, and they will post your PR on their Facebook page and run the ads for you.
This method is simple but less effective compared to others because one ad account might run different products, causing information to get diluted. Additionally, the security of this method is not very high, and there’s a risk of losing your content.
Renting an advertising account is one way, but it is not very effective

5. Hire a Professional to Run Ads

If you lack experience in running ads, it’s a good idea to hire a team or individual who is knowledgeable about Facebook advertising. This will ensure better results and save you time. All you need to do is provide the necessary information and requirements for the ad content, and they will handle the rest.

6. Use an International Account

International accounts are typically more trustworthy and have a lower risk of being banned, reducing the chances of your ad account being deactivated. The first step is to have an international account, then make that account an admin of your ad account. You can either purchase a via account from overseas or, if possible, ask friends or family abroad to help you set one up.
You should use international payment cards to ensure reliability

See more products: Buy advertising accounts

IV. How to limit disabled Facebook ad accounts

To help you minimize the risk of your ad account being deactivated in the simplest way, here are some important tips to keep in mind:

  • Fully understand Facebook’s policies, rules, and requirements to avoid violations that could lead to the deactivation of your ad account.
  • Never log into your Facebook account on multiple devices within a short period.
  • Secure your personal account that is registered for ads to prevent unauthorized access or hacking.
  • New or newly active accounts should start with a small ad budget and gradually increase it as you gain more experience.
The article has provided you with the common reasons for ad account deactivation, along with ways to recover it. We hope this information brings value to you.
If you need the most reputable payment method and advertising account provider, you can message the fanpage buybm365.com-Ads to receive advice from HT Media. In addition, you can follow the articles. Latest articles related to our Digital Marketing.
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