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Quick and easy instructions for using chatfuel chatbot

HT Vũ Ngọc 18 Jan, 2025 Facebook Marketing
When sending messages in the chat box or messaging section of a website, especially on larger websites, users will receive an immediate response. The tool that facilitates this is a chatbot. Currently, there are many types of chatbots available on the market, but one of the most widely used is Chatfuel due to its high reliability. In this article, buybm365.com will provide a detailed guide on how to use Chatfuel.

I. What is Chatfuel?

Before diving into how to use Chatfuel, it’s important to understand the concept of a chatbot. A chatbot is software that uses artificial intelligence technology to respond to customer messages 24/7. These bots are programmed by developers to analyze and return results that match customer inquiries. This tool is convenient as it helps businesses save time and provides easier access compared to traditional support methods.

Today, many types of chatbots are available on the market. Each type has its own features designed to support different needs of website administrators.

Chatfuel is one of the most widely used chatbot creation tools. It can meet the basic needs of most websites on the internet and social media platforms, especially Facebook.

Chatfuel is one of the most popular chatbot creation tools.

The first version of Chatfuel was launched in 2015 on the Telegram platform, and it quickly became a sensation in the chatbot community. By June 2018, 145 million people worldwide were using this tool. Even today, it remains widely used and has expanded to include Twitter, YouTube, and other social media platforms. Currently, large platforms such as UBER, TechCrunch, and Forbes use Chatfuel to create chatbots for messaging with customers.

II. Why should you use Chatfuel?

Basically, this tool can automatically respond to messages, operate 24/7, and is completely free. As a result, many businesses prefer to use this tool to create chatbots for their websites and fan pages.

1. For businesses

Creating a chatbot is essential for business websites or online store owners. However, creating a chatbot through coding can be a significant obstacle. Besides needing expertise in programming, the designer must also have a logical mindset to build everything within the software. Moreover, setting up a system for creating chatbots can take a considerable amount of time.

Therefore, businesses need a tool that can help them create automated chatbots. They want to save time for more important tasks, which is why Chatfuel was created. It allows anyone to create a chatbot with all the basic features necessary for customer interaction without requiring knowledge of programming.

Reading the Chatfuel guide to create chatbots helps businesses reduce the costs they need to spend.

Another reason is that small businesses may not have the budget to hire staff to be available 24/7 to answer customers or close sales. Therefore, they need a tool that can handle this task. For larger companies, they want to reduce the cost of hiring employees while still maintaining the pace of customer service. In this case, they choose the most cost-effective solution, which is Chatfuel.

Users tend to ask similar questions repeatedly, so businesses need a tool that can respond to these repeated inquiries. Typically, customer service representatives may become impatient or unprofessional when answering the same questions repeatedly each day. On the other hand, a chatbot can perform these simple and repetitive tasks without feeling tired or frustrated.

2. For Customers

Customers feel respected when they receive an immediate response. Chatfuel’s chatbot helps save customers significant time. For more complex inquiries, Chatfuel will notify the customer of the time it will take to respond or contact a support agent. This helps customers feel the professionalism of the service and prevents wasting time waiting.

Chatbots can provide the fastest assistance if issues arise. Since Chatfuel’s chatbot uses AI to continuously analyze data, it updates information more efficiently than human customer service representatives. To ensure the rights and interests of customers, businesses trust and use Chatfuel to create support bots for their websites.

Additionally, you can use Facebook Lead Ads to make it easier for customers to leave their information. These customers are truly interested in the business’s products, which will, in turn, increase the conversion rate.

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III. Features of Chatfuel

Chatfuel is a powerful platform for creating chatbots for websites. Due to its reliable and high-quality features, Chatfuel is trusted by many businesses, including large global brands. Before providing a guide on how to use Chatfuel, this article will introduce some of its standout features.

1. Responding to Multiple Customers 24/7

If a business hires employees for customer support, each employee can only consult with one customer at a time. However, with Chatfuel, its chatbot can consult with multiple customers simultaneously. Users simply need to create multiple bots for the chatbot. Each bot will process data independently while ensuring accuracy.

This feature is especially useful for large websites with many visitors. Chatfuel’s multitasking capability helps businesses save on costs related to hiring staff and paying for overnight shifts.

Chatbots Connect with Multiple Customers Simultaneously and Provide Effective Advice

Additionally, Chatfuel’s chatbot can instantly respond to customers in any scenario. Powered by artificial intelligence, the messaging software can work 24/7 without fatigue. This is one of the features that businesses particularly appreciate.

2. Customer Tracking and Segmentation

The bots created by Chatfuel can measure customer behavior through setting attributes. There are many attributes in Chatfuel that users can freely configure, such as dates, gender, time, and more. For example, users can create two variables for two products (Product 1 and Product 2). If a customer selects these two products, the system will save this information to create message chains that notify or advise the customer about these specific products.

3. Automated Customer Care Messaging

Chatfuel’s chatbot can automatically send messages about promotions, discounts, or new product updates to everyone. This customer care service helps turn many users into potential customers for the business.

4.Increase Brand Recognition

Businesses need to embed their image deeply into customers’ minds. This helps customers associate the brand with the products they offer. Therefore, increasing brand recognition is crucial.

The function of sending regular messages and frequent notifications to users helps them remember the business’s brand image. This is especially helpful for young businesses looking to establish their presence in the market.

IV. Quick Guide to Using Chatfuel

Chatfuel is a user-friendly platform that is relatively easy to use. However, to explore its features thoroughly and use them correctly, this guide will walk you through how to use Chatfuel in detail, helping you easily envision the steps for running Facebook ads.

1. How to Use Chatfuel’s Welcome Message

The first action to take in the Chatfuel guide is to set up the Welcome Message. This is a greeting message sent to customers immediately after they visit the website or fanpage.

Chatfuel supports users in creating the welcome message entirely in English. You can use this message as a template to craft a friendly greeting. When creating the introductory message, it’s important to make it flexible for each customer. This means including basic personal information such as the customer’s name, location, etc., within the message.

If possible, businesses should set up the bot to correctly identify the customer’s name.

Typically, using the customer’s name in messages helps create a friendly tone. Users can simply add the {{first name}} code into the settings so that the bot knows to replace that placeholder with the customer’s first name (the first part of the account name). In some cases, users can customize the code to be more flexible, ensuring that the bot correctly identifies the customer’s first and last names.

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2. How to Use Chatfuel’s Add Button

The Add Button feature allows you to add useful buttons that make it easier for users to interact with the bot. This is one of the functions that should be set up first to launch Chatfuel effectively for websites or fanpages. In the Add Button section of the Chatfuel guide, there are three key concepts to understand:

  • Block: This refers to creating an action to continue the conversation with the customer.
  • URL: Users can attach a link to a webpage that has been indexed on the internet, which aligns with their products and services. Typically, users will link to their own website, but they may use a different domain name.
  • Phone Call: In this section, users can simply input a phone number so that customers can easily contact the business.
There are many types of buttons, so users need to carefully consider which one to use. Each button corresponds to a specific function. Businesses can provide appropriate responses for each button. For example, if a customer asks about the product price, the suitable buttons would be “Text” (to input the product price) and “Image” (to display a product image). Therefore, depending on the inquiry, businesses should choose the most appropriate button.

3. Guide to Setting Up AI in Chatfuel

In this part of the Chatfuel guide, we will show how to set up AI to respond to messages. Businesses can configure default settings, frequently asked questions, and automatic responses through this section.

  • Enter keywords or common questions in the field: if user says something similar to.
  • Provide the response in the field: bot replies randomly with.
  • Click Add AI Rule to confirm and add the rule to the system.

Businesses should set up the details to help the chatbot understand the context and meaning of customer messages accurately. For example, when a customer types a sentence containing the keyword ‘web design’, the bot can reply with the question ‘What type of website do you want to design?’. However, this is just the basic step. Businesses can set up more detailed responses so the bot can reply or respond appropriately according to the context.

Above, we introduced what Chatfuel is and provided a quick guide on how to use Chatfuel. We hope the information above will be helpful to you in your work process.

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