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How to Unlock a Flagged Facebook Advertising Account

HT Vũ Ngọc 14 Feb, 2025 Facebook Marketing

Why is your Facebook advertising account flagged? How can you unlock your Facebook Ads account in such cases? Many individuals running Facebook ads encounter flagging issues, often due to violations of Facebook’s policies and terms. So, what should you do when faced with this situation?

Running Facebook ads can be both straightforward and challenging. However, the biggest obstacle for advertisers is navigating Facebook’s policies and regulations. Typically, safe products like fashion or food rarely face these issues. Accounts running ads for products listed on Facebook’s blacklist, such as alcohol, tobacco, drugs, or certain traditional medicines, are more prone to being flagged.

When your Facebook ads account is flagged, you can’t proceed with any activities. All advertising campaigns halt, significantly impacting your business operations. So, how should you appeal a flagged advertising account in this scenario?

1. Reasons Why Facebook Ads Accounts Get Flagged

There are numerous reasons why Facebook might flag an account. Facebook’s policies have become increasingly stringent, especially for advertisers in Vietnam.

Let’s examine some common reasons why your Facebook advertising account might be flagged:

1.1. Issues Related to Personal Accounts and Facebook Advertising Accounts

Lack of Trustworthiness: If your personal account hasn’t established sufficient trustworthiness and you add a payment method, Facebook might flag it for violations.

Association with Pages with Negative Histories: If your advertising account has been an admin for a Page with a bad history (e.g., defaulting on payments, selling counterfeit or prohibited goods, receiving user reports), it can lead to flagging.

Rapid Campaign Launches: Continuously launching multiple campaigns in a short period can subject your account to frequent reviews, increasing the risk of being flagged.

See more products: Buy advertising accounts

1.2. Tightened Payment Methods

The following reasons can lead to your advertising account being flagged:

  • Defaulting on Payments: Not paying for Facebook ads.
  • Insufficient Funds: If your card lacks sufficient funds at the payment threshold or date, Facebook might suspect an intent to default, leading to flagging. Fortunately, this is a minor issue and can be resolved quickly.
  • Using PayPal: Due to frequent defaults by Vietnamese users using PayPal, adding PayPal as a payment method can easily result in flagging. However, users with foreign IP addresses can still add PayPal without issues.
  • Using Unauthorized Discount Codes: Running ads with unverified discount codes or counterfeit goods.
  • Blocked Card Prefixes: Facebook might block your Visa/MasterCard prefix if many users with the same prefix have defaulted or violated policies.

Read more: Detailed Guide on Paying for Facebook Ads via Card

1.3. Issues Related to Customer Data

Using UID lists widely shared online can lead to immediate flagging of your advertising account, as these customer lists may have been reported to Facebook for advertising violations.

Read more: How to Create and Utilize Basic Audiences When Running Facebook Ads

1.4. Lack of Experience in Running Ads

Abrupt Budget Changes: Sudden increases or decreases in budget by inexperienced advertisers can lead to flagging. Any change in the ad requires the algorithm to restart, making it susceptible to review and flagging.

Frequent Campaign Pausing/Resuming: Continuously pausing and resuming campaigns can also lead to flagging. If you need to make changes, duplicate the campaign and disable the old ad.

1.5. Misleading or Policy-Violating Ad Content

Prohibited Content: Ads containing text or images related to prohibited items (e.g., counterfeit goods, copyright violations, religious or political attacks, violence) will be flagged immediately.

False or Misleading Claims: Ads with false information or claims that mislead Facebook users can lead to flagging. For example, guarantees of 100% effectiveness or absolute satisfaction. Facebook has a team that reviews Vietnamese ads, so be cautious with your wording.

Bait-and-Switch Tactics: Advertising product A but selling product B. If customers report this to Facebook, your account will be flagged.

Xem thêm sản phẩm: Mua tài khoản quảng cáo

Read more: A Thousand and One Reasons Why Facebook Ads Are Not Approved and How to Resolve Them

1.6. Facebook Ads Account Flagged for No Reason

In reality, there is always a reason. Facebook often flags accounts with Vietnamese IPs first and reviews them later. However, if you use an account with a foreign IP, you are less likely to face this issue.

1.7. Facebook Account Locked Due to Facebook Checkpoint

This is a unique case where Facebook does not disable your advertising account but locks your personal Facebook account instead. Some common reasons for Facebook checkpoint issues include:

  • Low Trust Score: Accounts with minimal interaction (few comments, chats, or shares) may be flagged as fake accounts.
  • Excessive Activity: Adding too many friends, sending numerous messages, joining multiple groups, or spamming posts in a short period can trigger Facebook’s security measures.

1.8. Logging Into Multiple Accounts from the Same IP

Another common reason for flagging is logging into too many Facebook accounts from the same network IP.

These are some key reasons why Facebook advertising accounts get flagged. So, how can you unlock your flagged Facebook Ads account? Keep reading to learn the best methods to restore your account.

2. How to Unlock a Flagged Facebook Advertising Account

2.1. Appealing a Disabled Facebook Ads Account Using Facebook’s Form

Whether your account has been running ads for years or is brand new, it can still get disabled. Whenever a Facebook Ads account is flagged, Facebook provides a blue appeal link that allows you to contact their support team.

Facebook will give you a form to fill out for account review. Make sure to enter all details accurately. Once submitted, Facebook will review your case and respond accordingly.

If they request an ID, upload a clear, unedited front photo of your ID and send it. Do not blur or hide any information.

Avoid using template messages from the internet. Copy-pasting appeals can make Facebook’s team feel that you are not taking the process seriously. Since Facebook’s support team consists of real people, they may become frustrated when receiving identical appeals repeatedly.

The review process usually takes 24 hours, but it may take longer in some cases. This is normal.

If your account has reached a certain ad spend level, Facebook may offer a live chat option for support. The good news is that if you’re in Vietnam, you can chat with Vietnamese support staff, so language barriers won’t be an issue.

To get support, visit:
👉 Facebook Business Help

There are two main ways to appeal a flagged account:

  • Submit the form
  • Use live chat (if available)

Due to the high volume of live chat requests, make sure to include all necessary details in one message to speed up the resolution process.

2.2. Always Have a Backup Ads Account

Appealing does not guarantee that Facebook will unlock your account. To avoid business disruptions, always have a backup Facebook Ads account.

A backup account should not be fake—all information must be legitimate and transparent just like your main account.

2.3. Vietnamese Facebook Ads Accounts Cannot Link to PayPal

90% of Vietnamese users who add PayPal get their accounts banned because many Vietnamese IPs have a history of defaulting on ad payments. If you have a foreign Facebook Ads account, adding PayPal is much safer.

Certain bank accounts with a high rate of fraud or chargebacks may also be blacklisted by Facebook, so be careful when choosing a bank for your ads payments.

2.4. Buying or Renting a Facebook Ads Account

If your account is flagged and Facebook’s response is delayed, you can rent an Ads account from providers online. Many individuals and organizations offer Facebook Ads account rentals, but be cautious of scams.

Before renting an account, ask:
✅ Can you directly manage the Ads account?
✅ If the account gets banned, will you have to compensate for losses?
✅ What is the commission rate based on different budget levels?

Always read the contract carefully before renting an Ads account to avoid unexpected issues.

2.5. Resolving Facebook Checkpoints on Ads Accounts

Since IP addresses play a role in account security, regularly reset your home router to get a new IP.

Facebook also tracks browser cookies, so clear your cookies frequently to reduce the risk of triggering security checkpoints.

Unlocking an Account When Facebook Requests an ID

Sometimes, Facebook may ask for an ID upload to verify your identity. In this case:
✔️ Your Facebook profile name and birthdate should match the ID for better approval chances.
✔️ The name can be slightly different but should still be recognizable.

Once submitted, respond politely to Facebook’s emails. Avoid being rude or aggressive, as that may reduce your chances of getting the account unlocked.

Repeated Appeals Without Success

If multiple appeals fail, your account may have violated the following:
❌ Policy-violating text (e.g., mentions of weapons, prohibited goods, violence, exaggerated claims).
❌ Low-quality or policy-violating images (e.g., adult content, close-up body parts, unauthorized celebrity use).

2.6. Fixing “Your Visa Card Has Been Declined” Error

If your Visa card gets declined when adding it to a Facebook Ads account, there could be multiple reasons.

How to Appeal a Payment Issue:

📌 Step 1: Visit the official Facebook Ads Payment Appeal Form
👉 Facebook Payment Support

📌 Step 2: Fill out the form with accurate details.

📌 Step 3: Wait for Facebook’s response via email.

If you haven’t committed any payment fraud, you can confidently submit your appeal.

This guide covers how to unlock a flagged Facebook Ads account and explains the common reasons why accounts get flagged. Hopefully, this information helps you resolve account issues efficiently and continue running your ad campaigns successfully. 🚀

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