Are you struggling with a Facebook ad account that has outstanding debt or has been deactivated? Worse yet, has your appeal to recover the account been unsuccessful? Don’t worry! Based on my experience helping over 1,000 clients of all sizes, I’ll share the best way to handle this situation. This guide will help you safely delete a Facebook ad account with outstanding debt and create a new one with ease.

1. Why Was Your Facebook Ad Account Deactivated?

There are several reasons why a Facebook ad account may be deactivated. Many users don’t fully understand why their account was restricted, leading to repeated violations and disruptions in their advertising campaigns. Here are some common reasons why accounts get disabled:

1.1. Unpaid Ad Debt

This is the most common reason. If you have unpaid advertising fees, Facebook will temporarily disable your account until the balance is fully paid. Accounts with outstanding debt typically receive payment notifications, and the Ads Manager will display an error related to the overdue amount.

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1.2. Violations of Facebook’s Advertising Policies

Facebook enforces strict ad policies to protect its users. These policies cover content, images, targeting, and advertising objectives. If your ad violates any of these policies, your account may be disabled.

Common violations include:

• Advertising prohibited products or services such as tobacco, weapons, or stimulants.
• Using shocking, offensive, or discriminatory images or language.
• Targeting inappropriate audiences, such as children or low-income individuals.
• Employing misleading or deceptive advertising techniques.

1.3. Suspicious Activity

Facebook’s algorithms detect unusual behavior on its platform. If your account engages in suspicious activities—such as sudden changes in ad budgets, frequent modifications to account information, or multiple accounts using the same IP address—Facebook may flag your account as suspicious and disable it.

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1.4. Unsuccessful Appeals

If you believe your account was mistakenly disabled, you can submit an appeal to Facebook. However, if your appeal is denied, your account will remain deactivated.

1.5. Other Issues

Apart from the reasons mentioned above, your ad account may also be disabled due to other factors, such as:

• Your personal Facebook account linked to the ad account has been suspended.
• Technical issues related to Facebook’s payment system.
• Your account was reported for policy violations by other users.
• Failure to verify your identity.

Understanding the reasons why your Facebook ad account gets disabled will help you prevent and handle issues effectively. Always follow Facebook’s advertising policies, carefully review your ads before running them, and monitor your account activity closely to ensure stable operation.

2. How to Handle a Disabled Facebook Ad Account

A disabled Facebook ad account can significantly impact your business operations. However, not all disabled accounts are permanently lost—there are ways to resolve the issue and restore your ad activities.

2.1. Pay Outstanding Balances

If your ad account was disabled due to unpaid debts, the simplest solution is to pay off all outstanding charges. Once the payment is completed, your account will usually be reactivated in a short period.

2.2. Appeal to Facebook

If you believe your account was mistakenly disabled, you can submit an appeal to Facebook via Ads Manager or by contacting Facebook’s support team directly.

When submitting an appeal, keep these points in mind:

• Provide all required information that Facebook requests.
• Clearly explain why you believe the account deactivation was incorrect.
• Facebook may ask for additional details related to your payment account—ensure you can provide this information.

2.3. Use a Different Account

If you do not wish to appeal, you can create a new ad account instead. However, consider this carefully, as you will lose all data and ad history associated with the old account.

Important Notes:

• Before abandoning your old account, ensure you back up all important data.
• When creating a new ad account, strictly follow Facebook’s advertising policies to avoid future deactivations.

2.4. Seek Professional Help

If you’re struggling to resolve a disabled ad account, don’t hesitate to seek assistance from experts or Facebook advertising communities. They can provide valuable advice and help you fix the issue more efficiently.

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3. Step-by-Step Guide to Deleting a Disabled Facebook Ad Account

This method is only applicable to personal ad accounts that have made a payment to Facebook within the last 90 days.

Step 1: Preparation

• A Business Manager (BM) account with available ad account slots (not yet at the limit for creating ad accounts).
• A Facebook account that had its ad account disabled but is not restricted from advertising.

Step 2: Add the Disabled Ad Account ID to BM

• Access your Business Manager account.
• Select Confirm an existing ad account.

• Enter the Ad Account ID of the disabled ad account.
• To successfully add the account, you must be an admin of both the disabled ad account and the Business Manager account.

Step 3: Create a New Ad Account

• Once the disabled ad account is added to BM, Facebook will automatically generate a new ad account for that Facebook profile.
• The new personal ad account can now be used normally.

Important Notes:

✅ This method only applies to personal ad accounts.
✅ The ad account must have made a payment within the last 90 days.
✅ If your ad account has not made a recent payment, try making a small payment to reactivate the recent payment history feature.

Deleting a disabled Facebook ad account is not a difficult process. By following the steps above, you can effectively resolve this issue and continue running ads on Facebook without disruptions.

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